The administrative tools for building LiveDocs in the system (customized content templates) are tedious, cumbersome, and inflexible. There are not a lot of customization options for the design of the LiveForm used to gather the user’s inputs. The tools are built using outdated technology (Silverlight) and are very error-prone when trying to do anything more than the most basic of functionality. The sort order of documents/folders in the DocCenter is not flexible. For example, documents within a folder are always sorted alphanumerically, but folders are always at the top of the list regardless of the name. Let’s say we want to put 5 documents in a folder and then at the bottom of the list we’d like to have a folder titled “Other” — that can’t be done. The folder will always float to the top of the list. This is frustrating from a design perspective. The built-in document usage reporting is difficult to use for our purposes.