Highspot Blog

Organizational process design is paramount to successful leadership. Intentional or not, we construct and model the communication frameworks that govern the way our teams make decisions. Ideally, we approach this responsibility deliberately, establishing processes that empower where empowerment matters; that safeguard where boundaries are called for; that flex and harden and stretch; that encourage outcomes consistent with our guiding principles. Inevitably, the processes we adopt won’t just guide our decisions — in tangible ways, the processes are the decisions.

In a growing company, two business-critical examples of where process-as-decision has lasting and material consequences are hiring and product development. I’d like to briefly explain why, and encourage greater appreciation for the significance of value-driven, intentional process design.

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sales productivity

I used to work with a woman who would go to the local coffee shop to make prospecting calls. She used to say, “They drink the caffeine and I feed off of their energy.”

A creative co-worker of mine can’t function in the office when he’s searching for ideas. He works from home where it’s quieter.

I find it impossible to work without using two screens. Switching back and forth on one screen drives me bananas.

Your work environment can be motivating or demotivating. When you’re in a particular place, you tend to do (or not do) specific things. You feel different depending on where you are and what’s around you.

In RAIN Group’s latest Extreme Productivity Benchmark Report, more than 2,300 sellers and business professionals were asked about their work habits and behaviors. Analysts reviewed their responses through the lenses of productivity, job performance, happiness, and job satisfaction. The findings revealed that the Extremely Productive (the XP) are particularly tuned in to their environments. They are 3.3 times more likely to organize their work environment to maximize productivity.

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sales onboarding

A great first week of onboarding is not enough to accelerate new hire time-to-productivity. There is a gap in many organizations’ approaches to preparing sellers to lead compelling and repeatable customer conversations. Closing this gap means preparing new reps to lead an effective sales meeting through “conversation mastery.”

Conversation mastery is an accelerator to onboarding success—time-to-productivity, time-to-first deal, and a robust pipeline. Without conversation mastery, a new salesperson will not have the confidence or ability to get the initial customer meeting, build a healthy pipeline, and move deals through the sales cycle.

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why we're proud to celebrate pride

This year marks the 50th anniversary of the Stonewall uprising that paved the way for Pride as we know it today. As a member of the LGBT+ community, my heart swells with mixed emotions as I reflect on my journey, the journeys of others, the progress that we’ve made as a community, and the challenges that still lie ahead.

Last week, leading up to the 50th Pride, my colleagues and I presented a short history of Pride and shared our personal stories at a company-wide lunch. We shared how being gay used to be illegal, the events surrounding the uprising at Stonewall Inn in 1969, the first Pride parade one year later in 1970, how the rainbow flag was born in 1978, how the NYPD apologized earlier this year for their behavior in 1969, why this year’s 50th anniversary of Pride is so special — and why the ability to be yourself and do your best work at Highspot is so great.

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sales enablement community

The cutting edge can be a lonely place to work. While sales enablement has been around for years, we’re now inventing the future of this category thanks to incredible technology and methodology advances. This means many of us in the enablement community are feeling both the thrill of new horizons and the challenges of trailblazing. This rollercoaster means that we’re banding together like never before, creating a swell of demand for community events that elevate the art and science of enablement.

It’s no wonder that the Sales Enablement Soirée has gone global. Developed in partnership with Sales Enablement PRO, the Sales Enablement Soirée is the only industry event designed specifically for this ever-growing community. What began as a way to unite and encourage networking has grown to an event that draws thousands of attendees across three major cities spanning two continents.

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scaling sales effectiveness

Research from SiriusDecisions’ 2018 Global Chief Sales Officer Study found that fewer than 50% of sales reps are hitting quota and that at 70% of companies, barely 30% of reps are meeting quota. These statistics illuminate an unsettling fact — the majority of sales teams are ineffective.

With less than half of their sales team hitting quota, it’s easy to understand why sales leaders often focus their time and energy on top performers in the hopes that they inspire the rest of the team to keep up. However, this only exacerbates the issue. Neglecting core performers who, on average, make up 60% of the sales force, is a huge missed opportunity. Core performers, or “B reps,” are actually a company’s most valuable revenue driver.

Why is that?

Research done by the Sales Executive Council found that a 5% increase from the middle 60% of performers yielded 80% more revenue than a 5% increase from just the top 10%. If sales leaders want to increase quota attainment, they have to start by improving the effectiveness of their core sellers.

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why joining a hyper-growth company can accelerate your career

Most people love free catered lunches, ping-pong tournaments, and team outings to the ballpark — but these perks aren’t the workplace differentiators they used to be. Competition for talent is fierce, and modern companies are pulling out all the stops to attract and retain the best people.

While I enjoy kombucha on tap as much as the next person, these types of benefits were not at the top of my priority list when I began my job search last November. Zooming out from the minutiae to the big picture, I was looking for a company that would elevate me personally and professionally.

Where could I go to make a real impact? Which company had an environment that sparks creativity and a culture that encourages employees to bring their full selves to work every day?

I found the answer at Highspot — and what a ride it has been so far.

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2019 state of sales enablement

The phrase “if you’re not early, you’re late” is one of the most familiar pieces of advice passed down from generation to generation and mentor to mentee. So much so that the phrase has over 1.4 billion search results on Google — which is understandable when you consider how often the advice is applicable. From job interviews to product differentiation, it’s always beneficial to stay ahead of the competition.

Sales Enablement PRO recently published the 2019 State of Sales Enablement and the report clearly echoed a similar sentiment — companies without an established sales enablement function are behind the curve and risk falling prey to their competitors.

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microsoft dynamics 365 integration

We’re here to help sellers and marketers wherever they are. That’s why we continue to invest heavily in Highspot Everywhere, a technology integration program with more than 50 cloud, on-premises, and mobile integrations. Highspot Everywhere makes it easy for sellers to engage with buyers and close deals faster, more efficiently, and in more ways than ever before.

Today, we’re extending our integration investments with a new, comprehensive integration with Microsoft Dynamics 365. Building on our prior Dynamics 365 integration, we now offer the full suite of Highspot capabilities directly within Dynamics 365 — meaning your reps can use the industry’s highest customer-rated sales enablement platform without having to leave their existing workflow.

Let’s dive deeper into four key benefits.

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highspot launches new integration with microsoft dynamics 365

New Release for Microsoft AppSource Delivers AI-driven Content to Improve Buyer Engagement Across Entire Sales Process

SEATTLE, June 11, 2019 – Highspot, the highest customer-rated sales enablement platform, today launched a new integration with Microsoft Dynamics 365 for Sales, which is available on Microsoft AppSource. Joint customers can now leverage Highspot’s full suite of capabilities directly within their Dynamics 365 environment to elevate buyer engagement and ultimately, further accelerate revenue growth.

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