Challenge: Rapid Growth Disrupts Sales Process Harmony
Checkmarx provides comprehensive solutions for automated security code review, pioneering the concept of a query-language-based solution for identifying technical and logical code vulnerabilities. A high-growth company, Checkmarx added more than 100 new reps to its sales ranks in fewer than two years — the biggest boom in hiring it’s had yet.
With so much growth, the company found it difficult to ensure that sales reps received consistent onboarding and training. Continual evolution of the Checkmarx solutions to keep up with changing technology led to constant creation of new sales collateral, which began to overwhelm the marketing, sales, and sales enablement teams.
Coordinating and applying a consistent sales enablement process across such a large and widespread sales force was a challenge. Sales reps were spending too much time attempting to find the sales, marketing, and training content when they should have been more focused on selling. Reps received most content through company-wide emails and Salesforce.com, forcing them to save collateral to their desktop or cloud storage accounts.
Coordinating and applying a consistent sales enablement process across such a large and widespread sales force was a challenge.
Often, reps created their own version of content to personalize it for buyers because it would take too much time to search endless files, folders, and emails for the right resource. This led to off-brand content, and without analytics, neither sales nor marketing knew how the content performed with reps or buyers.
One of the biggest problems we had was having a sales content repository where reps could find the content that they were looking for in a timely manner. As soon as I saw Highspot, I said, ‘This is the one I want to go with.’
Solution: Highspot Provides Organization and Analytics
When the Checkmarx team decided to purchase a sales enablement tool to provide one content repository, they had a few requirements. Ultimately, the platform would have to have a short learning curve, save their reps time when searching for and pitching content, and provide content analytics for the sales, marketing, and enablement teams. After asking other fast-growing peers in their industry for platform recommendations, Checkmarx received a demo of Highspot and subsequently added them to their shortlist.
During the evaluation process, the sales enablement team at Checkmarx gave a demo of Highspot to a group of sales reps and received very positive feedback. Jason Cohen, Director of Global Sales Enablement at Checkmarx, remembers one rep mentioning, “This is so easy to use — I can’t wait until we implement it.” When all was said and done, Highspot was the chosen vendor thanks to features such as the user-friendly interface, smart recommendations, and the ability to schedule content availability, as well as the ease and speed with which reps were able to find and pitch content.
One unexpected benefit of Highspot was the ability to view content analytics. Sales reps and marketing could now see which content was resonating with customers and which wasn’t. Reps especially appreciated the ability to receive emails telling them when a buyer was viewing promotional content.
Highspot solved Checkmarx’s initial problem by providing a smart, user-friendly, content repository for sales reps. However, Checkmarx’s sales enablement team discovered that Highspot was also making the sales cycle much more efficient — sales reps were now spending a third less of their time searching for content.
Highspot helped us align and centralize all of our sales collateral. All the sellers (and now our partners, too) know where content is and how to get to it. Everyone always has access to the latest version. Highspot is easy to use and easy to train so we barely need to support the sellers.
Results: One Platform to Drive Sales Efficiency
Since implementing Highspot, Checkmarx has been able to deploy 60+ content items that range from whitepapers, competitive guides, training documents, proof-of-concept instructions, and customer-facing PowerPoint decks into one location for sellers and one location for partners that is easy for reps and partners to locate. As Jason Cohen says, “Everything the reps and partners need is right there in Highspot, which saves them tons of time and effort.”
Everything the reps and partners need is right there in Highspot, which saves them tons of time and effort.
The company’s enablement and marketing teams have also found great value in Highspot’s analytics, which provides insight into what content sales reps are sending to customers, as well as what content prospects engage with most frequently. This will allow both teams to ensure that the right content is available to their users.
Recently, Checkmarx launched a new product and saw a considerably greater level of coordination with the help of Highspot. Sales reps were able to pitch the new product with a range of promotional items that could be accessed easily and analyzed for effectiveness.
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