Highspot Blog

Buyers have had enough. In today’s fast-paced business environment, they don’t have time to sift through bad subject lines, generic follow-ups, sales jargon, or typos. This means that for today’s sales reps and marketers, the struggle to engage buyers is very real.

The truth is, your buyer is more informed than ever. SiriusDecisions states that the modern buyer has already gone through 67% of the buyer’s journey by the time they have their first meaningful interaction with a seller. This means that they’re out there doing independent research and educating themselves before you even reach them.

Since the modern buyer is educated and independent, sales and marketing teams must ensure that their outreach conveys the exact message that their buyer needs to hear at the exact moment that they need to hear it. Now more than ever, landing the right sales pitch that compels buyers to engage with your company is key. But how do you master the perfect balance between controlling the messaging that your sales reps are sending out and giving them the freedom to customize and personalize their outreach?

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I always find it fun to interview fellow marketers and bond through our shared understanding of great products, strong value propositions — and common pain points. The pain of sales and marketing alignment (or misalignment) is one that every marketer knows but few know how to solve. After trying to tackle this issue in several different ways, Phill Sundal at DiscoverOrg finally found success with Highspot. In the interview below, he outlines the successes and failures he encountered as he worked to bring sales and marketing into alignment at his company.

Here is the video interview, as well as the interview transcript, below:

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We are back again with our Quarterly Customer Awards! Every quarter we pull the latest stats from the Highspot platform to highlight the customers who have been crushing it. From sales to marketing to sales enablement, it’s great to know that the customers we love love us right back!

As much as this is a celebration for the winners of the past quarter, it’s also a big win for us. With more than 120% net retention and zero customer churn, customers are at the core of everything we do — and we’re keeping it that way.Continue reading article ›

You know you’re talking to someone who values innovation when it’s in their job title. Jason Bailey is the Director of Marketing Programs and Innovation for Fiserv, a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, and insurance companies. This interview provides insights into how innovators think about sales enablement.

Here is the video interview, as well as the interview transcript, below:

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Whether it’s a modified sales process, updated compensation plan, or new sales tool, change management can be one of the most challenging obstacles that sales teams face. The ability to lead change can make or break the success of your team’s ability to adapt to major business changes, so it’s important to implement an effective change management strategy to help your reps adopt change within your organization.

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Digital transformation — two words anyone who has so much as dabbled in the tech space has heard time and time again. Dubbed by SiriusDecisions as the “buzziest buzzword in B2B,” digital transformation means different things to different organizations. One of the areas where digital transformation is becoming increasingly relevant is in how sellers relate to their customers.

The results of SiriusDecisions’ 2018 Digital Transformation Survey showed that 55 percent of respondents believed that the goal of digital transformation should be on changing engagement with buyers and customers. In other words, how we relate to our customers is rapidly changing. Your buyer needs to be reached quicker with exactly the information they’re looking for, and now more than ever it’s important to invest in digitizing your sales force. Continue reading article ›

It’s that time of quarter again: we’ve pulled the latest stats to highlight the customers who have been killing it on Highspot. The biggest win? The awesome results our customers have achieved by using the Highspot platform.

It’s always a treat to see how many of our customers love using our platform, but as much as #RepsLoveHighspot, it’s always important to remember that #HighspotLovesReps, #HighspotLovesMarketers, and #HighspotLovesSalesEnablement as well. And we’d like to highlight some of those users who showed the Highspot platform a lot of love last quarter.

#HighspotLovesReps Awards

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January may not be the traditional month for being thankful, but we have been overwhelmed with a sense of gratitude over the past few weeks. Why? Because of the outpouring of positive feedback we’ve received from our customers, most notably reviews posted on G2 Crowd over the past year. Success with any technology requires adoption, and adoption only happens when users love to use it.

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This week we were in Austin for SiriusDecisions Technology Exchange. It was a great opportunity to learn about new tech trends in the sales and marketing space from the many sessions from SiriusDecisions, as well as the case studies that were presented with vendors. Here are the highlights from the week:

Creating the Business Justification for Technology

Gil Canare, Senior Research Director at SiriusDecisions, went over the steps to creating the business justification for technology investments. In the live poll from the presentation, over 80 percent of attendees said that their organization’s most common purchase driver is capabilities related. The need for new capabilities and to do more with technology is an ever-present issue for today’s fast-changing buyer needs.

Gil noted that with each technology purchase, there are there are internal and external purchase drivers, impacts to the business the technology will introduce, and ultimately a justification for the purchase. Internal and external drivers can help you to paint a picture of why you need a certain solution at a given time. Are there new capabilities that the company needs? Is there competitive pressure and your organization needs to implement new tools to keep you? Outlining exactly what the drivers of the purchase decision are is the first key step to justifying a new technology purchase. Continue reading article ›

This week we attended the seventh annual SMA Sales Force Productivity Conference in Atlanta. The conference had more than 25 separate sessions that focused on the latest trends in the sales management space, as well as the sales tech trends to keep in mind for the future. Here are the highlights from the sessions:

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