In the age of chatbots, voice response systems, and AI-assisted customer support, customers have become hungry for human interaction — buyers around the world would pay up to 16% more for a better customer experience.
Behind every great customer experience are great services executives. We’re proud to share that Highspot has earned a Stevie® Award for Customer Service Department of the Year. More than 2,700 nominations from companies across 45 nations were evaluated in this year’s competition.
What exactly separates good customer service that gets the job done from great customer service that leads to lasting partnerships? We asked the experts themselves — Stuart Thompson, Kate Wilson, Cam Williams, and Alex Dumke of our Services and Account Management team — to share their insights on four things that make for an unforgettable customer experience.