Services and support
Trusted partner to maximise value and success
Your success is our priority. We partner with you to maximise impact through flexible services, advanced support, and a success plan tailored to your needs.
Make your sales enablement strategy a reality with Highspot
Evaluate
Align on your business goals
Try before you buy with trials and demos
Estimate your ROI with Highspot
Plan and launch
Partner with your Account Team to build a tailored environment
Receive best practices based on other customers’ experiences
Launch comprehensive onboarding for your users
Measure success
Receive 30-60-90 day reviews to track adoption
Understand which enablement initiatives are impacting business outcomes, directly in Highspot
Partner with your account teams to optimise your strategy
Partnering with you across the enablement journey
Implementation
You’ll get a dedicated team that includes an Implementation Manager, a Customer Success Manager, a Support Team, and an Account Manager for your implementation project. Every implementation includes a scoping workshop, solution design, a change management strategy, and delivery of an implementation that’s built for success.
Professional services
Accelerate your time to value by augmenting your team with product experts who can build plays, design digital sales rooms, create training, and more. Take your program further with the help of expert advisors who can perform health diagnostics, establish benchmarks, build value roadmaps, and analyse the business impact of your program.
Technical account management
Drive technical projects such as authentication / SSO / SCIM configuration, CRM integration, migration projects, and more with the support of your Technical Account Manager. Establish the appropriate metrics, reporting, and recommended actions to take. Co-create a governance plan that drives stakeholder alignment and adoption, and helps you achieve your desired future-state.
Enterprise support
Standard Support is available 8 am to 5 pm local time, Monday through Friday, and is included at no extra charge. Enterprise Support is available at an additional cost, built into your annual contract, and offers access to support 24 hours/day, 7 days/week, 365 days/year.
Proven success across 100+ revenue teams
We are very happy with the support that they give us and the ideas they help us generate, and honestly, our team would not be as successful without the support of Highspot.
Victor Wei
Head of Sales Enablement, Headspace
We left the [Value Acceleration] workshop with a lot of work done that would have taken weeks otherwise. We now have a really clear roadmap for what we are going to accomplish.
Gesine Halligan
Director of Sales Enablement, Personio
Our implementation specialists and our account managers are always on the ball and open to feedback. They’re just really strategic thought partners and we love working with them.
Lynne Santangelo
Program Manager of Revenue Enablement, LaunchDarkly