From the KonMari method to meal prep, simplicity and hyper-efficiency are undeniable in both our personal and professional lives. Despite our infatuation with all things organised, one business-critical space is still struggling to tidy up — sales content.
Even with the rapid growth in solution offerings, many businesses are challenged with how to effectively organise and manage sales assets. Why? Teams who have invested in content management solutions lack the internal processes necessary to maximize their value.
As with any technology, simply purchasing software — in this case, a sales enablement platform — is not enough. Enablement and marketing teams need clear guidance on accountability and processes in order to properly utilise a sales asset management solution. These competencies include determining:
- Who has accountability for customer-facing assets?
- Who has accountability for internal training assets?
- Who is responsible for measuring asset performance?
To answer these questions, we can take a look at best practices developed by high-performing enterprises, as discovered by SiriusDecisions.
Who has accountability for customer-facing assets?
Ownership of customer-facing assets is critical for solution success. After all, this content will formulate the bulk of what is managed within and shared out from your platform.
Historically, this has fallen into marketing’s wheelhouse. But recent research by SiriusDecision uncovered that high-performing organisations are 33% more likely to shift responsibility for customer-facing assets to sales enablement. Within these organisations, enablement teams are leading the charge on which assets get created and when, in addition to managing asset guidance, organisation, and delivery.
The fact that enablement leaders are increasingly recruited from sales roles and their proximity to end-users — your sales reps — are clear drivers of this change. Thus, while marketing should own the operational aspects (such as copy and design), you can boost reps consumption when overall asset management is orchestrated by those who are already deeply familiar with sales processes and use cases — your sales enablement team.
Who has accountability for internal training assets?
Asset management doesn’t stop with external content. Internal assets — such as training, methodology, and readiness — must also be appropriately managed. Given the subject matter, it’s no surprise that sales enablement teams should be the primary owners of these assets.
Enablement teams should focus on the content taxonomy and organisation of internal assets. When done right, effective organisation of sales assets ensures that mission-critical content like just-in-time training is on hand and available within a rep’s natural workflow. Winning here should be a top priority for every sales enablement team.
With this focus in mind, enablement teams should once again partner with marketing to deliver the operational aspects of content creation.
Who is responsible for measuring asset performance?
With a sales asset management solution in place, you have the power to uncover deep insights into asset performance including seller use, content efficacy.
While it may be useful for marketing to explore solution analytics, high-performing businesses typically lean on sales enablement to track and measure content impact. In fact, SiriusDecisions found that sales enablement functions of high-performing teams are 28% more likely to inform buyer-facing content decisions using solution analytics, and 19% more likely to leverage that data to optimise internal assets.
This is because enablement teams, now the primary owners for both customer-facing and internal assets, are increasingly seeking end-to-end visibility for an asset’s lifespan. With a system of routine audits, enablement teams can partner with marketing, as content creators, to continually drive asset optimisation efforts.
Maximising ROI with Effective Solution Management
Clear distinctions of roles and responsibilities is essential to maximising the value of your sales asset management solution. By following these steps, you can turn a labyrinthian content management system into a strategic investment that delivers ROI, year after year.
Looking to go deeper? Explore SiriusDecisions’ full guide to sales asset management best practices.