Key Takeaways
- There are specific sales techniques that high-performing reps use today to frame challenges clearly, guide conversations with relevance, and shape buyer understanding in ways that lead to stronger alignment across every stage of a modern deal cycle.
- Applying proven sales methods to your B2B selling toolkit—along with AI-powered go-to-market (GTM) solutions that offer training, coaching, and AI role play tools—can help sellers communicate value with greater fluency and progress strategic initiatives faster.
- Using highly effective sales techniques that help SDRs engage prospects in a timely, savvy manner across the sales cycle ensures buyers stay oriented, informed, and receptive as deals progress through multiple stakeholders and internal evaluation steps.
The best sales techniques today are the ones that work across every stage of the deal. High-performing sales teams understand this intuitively:
- Quota-crushing reps aren’t focused on the ‘quick sale’ (which doesn’t really exist in modern B2B sales, anyway). Rather, they’re (rightfully) concentrated on building relationships with decision-makers and key stakeholders—from deal champions, to economic and technical buyers—to create long-term value for those target accounts.
- Not-as-high-performing B2B sellers try to force relevance. They (wrongfully) lead with features, flood inboxes, and hope their message sticks and leads to a follow-up, instead of playing the longer, more fruitful customer relationship management game.
Look at the most successful salespeople in any B2B industry today, and you’ll see reps (and account executives) who know how to grab buyer’s attention by zeroing in on what they’re trying to solve for and how they want to be sold to.
It’s these kinds of sellers that show their prospects how to solve high-impact problems. They engage new leads in ways that feel informed, timely, and useful.
Most importantly, they blend value-based selling and consultative selling to create urgency and impart a sense of new opportunity to buyers.
Whether you’re a new BDR in need of 101 guidance or a veteran SDR looking to refine your B2B selling process, there are tried-and-true sales tactics that can help you convert potential customers with greater ease and predictability.
These types of sales techniques are rooted in proven, ROI-producing sales strategies, aligned to how buyers make decisions today, and designed to help you become the kind of seller that would-be customers want to buy from.
The importance of adopting and applying effective selling techniques
New pipeline you generated through recent cold calling. Attendees from networking events who proactively expressed interest in your products or services. Prospects added to your CRM via marketing’s lead-generation activities.
It doesn’t matter how potential customers end up in your database and sales funnel. Each one must be sold to using the same framework and foundation that top performers on your sales team employ to turn them into new business.
By embracing the best sales techniques today:
- You align teams and eliminate mixed messaging. The best sales techniques align GTM teams across content, training, and plays, ensuring reps’ sales methods are repeatable, scalable, and clearly tied to the business outcomes buyers care about.
- You replace guesswork with strategic consistency. Effective sales techniques create a data-backed approach that helps teams prioritise the right collateral and assets for each deal, instead of relying on one-off wins or anecdotal success.
- You act with intention in every single selling moment. When sales reps treat each potential-customer interaction like a high-stakes moment, they know how to get potential buyers’ attention and keep the deal in their sales pipeline.
- You deliver insights that earn attention. Whether you’re arming SDRs with fresh content or refining sales conversations with leads, structured techniques help you engage buyers with insights that stand out and strategies that scale.
- You create credibility that compounds over time. When you show a potential customer that you genuinely care, understand that buyer’s business, and address their pain points, you establish trust and boost your odds of staying top of mind.
- You meet every stakeholder with relevance. The right sales techniques ensure you engage each stakeholder where they are with the ideal collateral and messaging that matches closely to their challenges, preferences, and decision-making process.
Behind the many sales techniques you can put into action today is one common thread: the need for both hands-on and AI-powered sales training for sellers.
Only with this ongoing education can they be always-prepared to connect with your target audience, stay top of mind with them, and close more deals efficiently.
“Sales is an ever-changing landscape,” Highspot’s Sales Training Guide to Boost Rep Effectiveness explains. “What works one year may not work the next, requiring teams to be ready to adapt to new and emerging trends, technologies, and buyer behaviours. That’s why training is critical to cultivating a strong sales team.”
10 of the best sales techniques used by high-performing reps today
It goes without saying that it’s not entirely on reps to improve their work. Sales managers must step in frequently to impart advice that can help SDRs grow.
In fact, the blueprint for empowering sellers is fairly straightforward for managers.
“Break down your sales process into small-scale, repeatable procedures,” according to Highspot’s Science Behind a Predictable Sales Process Guide.
“Then, make sure they appear directly within reps’ workflows,” the guide continued. “When the change to reps’ day-to-day is both minimal and helpful, you’re more likely to see higher completion of the tasks and skills that, together, roll up into a consistent process.”
That said, sales professionals must also take proactive measures on their own to improve, given managers and enablement specialists can’t offer direction all the time.
They (you) can do so by adopting the following sales techniques.
1. Stop pitching products—sell the problem buyers can’t afford to ignore anymore
Many sellers default to feature lists and product specs. The best reps take a different approach—they start with the buyer’s pain points, not the product’s perks.
To sell effectively, you need to diagnose what’s broken, why it matters, and how long it’s been costing them. Ask layered questions to understand the would-be-customer’s status quo, and listen actively to each potential buyer so you can tailor the rest of the sales engagement accordingly.
This earns sales teams attention and credibility.
When you make them see the true cost of inertia, you’re helping buyers realise what’s at stake. It’s how you shift from product vendor to strategic partner—someone who’s helping them move beyond “we’ve always been done this way.”
That’s how you stay top of mind throughout the entire sales process.
2. Shift urgency away from your timeline and into the pain of doing nothing
Sales reps such as yourself have urgency around end-of-quarter quota attainment. Buyers, on the other hand, constantly think about the risk of ‘standing still.’
High-performing reps know when to focus on challenges instead of proposed solutions (and vice versa), depending on the buyer’s readiness. If you press too hard too soon, you’ll trigger resistance instead of reflection.
Use a soft-selling approach to slow the conversation down, especially when facing a would-be-customer who’s stuck in wait-and-see mode. Ask questions that uncover the downside of inaction and the upside of progress.
Don’t push timelines. Draw out implications. For example, use SPIN selling to show how small delays can become missed opportunities for prospects.
The most effective sales reps reveal urgency already buried in a lead’s world and help them move beyond inertia and indecision to keep the sales conversation moving—and get them closer to onboarding a product or service that can be a game-changer for both their department and business at large.
3. Make value tangible—tie the cost of inaction directly to their bottom line
Abstract benefits rarely create internal alignment. You need to translate capabilities into financial impact. That means helping buyers quantify what the status quo is costing them—and what the ROI they can realise could look like.
Whether you’re selling into a global enterprise or a mid-stage startup, you must account for their company size, business model, and long-term objectives.
Use real-world use cases tied to their day-to-day operations and share customer benchmarks or operational metrics, not broad content marketing lingo.
Avoid leading with generic claims. Instead, ask the kinds of prescriptive questions that help buyers connect the dots. This is where solution selling shines: when reps work backward from outcomes, instead of forward from features.
When value becomes measurable, budget holders lean in.
And when buyers hear dollar signs, they hear buy-in. That’s how you turn vague interest into visible priority: with this sales technique that’s proven to perk up a potential buyer’s ears.
4. Stand out from sameness by leading with what only your solution can do
If your pitch could work for five other vendors, it’s already forgotten.
Many sellers lose deals early by failing to wholly differentiate from competing organisations and offerings. You don’t need to be louder—you need to be clearer. This means drawing hard lines around how you deliver value in ways others can’t.
Are you faster? Deeper? More scalable? More integrated?
Don’t assume a buyer knows. Show prospects exactly how your solution stacks up—across cost, risk, time, or quality—and tie that differentiation to their current initiatives.
Use proven frameworks like the Sandler sales method, for instance, to expose product-related gaps your competitors have and ignore in their roadmap.
5. Reframe objections as opportunities to reinforce what buyers stand to gain
Objections are rarely about you. More often than not, they’re about risk, doubt, or past experience. How a salesperson acts in this situation—dealing with prospect pushback—informs how seriously buyers take their proposed solution.
This specific sales technique ensures you treat objections as insight, not resistance. Great reps know that objection handling isn’t about deflection.
It’s about reflection.
Use the moment to clarify, re-anchor the buyer’s goals, and reinforce what’s at stake.
Whether on cold calls or a sales proposal review meeting, you’ll often face resistance rooted in status quo bias, timing, or cost. Reframe those concerns through outcomes and metrics buyers care about. And when in doubt, ask why.
Then ask why again.
Objections are a signal: something clearly matters to a lead.
When you and other SDRs on your team overcome objections with thoughtful questions and rebuttals, you elevate the conversation from transactional to strategic and advance prospects in your sales pipeline with far less drag.
6. Multiply your reach by mobilising champions who sell when you’re not there
Internal champions are your unofficial sales force. They navigate politics, surface blockers early, and re-tell your story when you’re off the call.
To earn (and keep) one, start by treating them like a co-seller, not merely a contact:
- Provide clarity around how your particular solution supports their aspirations, advances their influence, and aligns with the buying committee’s expectations.
- Equip leads with captivating sales stories that capture leads’ attention (and imagination) and entices them to proactively advocate for your product or service with other key stakeholders who have a say in purchasing decisions.
- Supply each buyer with a personalised set of slides, metrics, and objections to preempt in a digital sales room so your message lands even when you’re absent.
Champion activation is how deals move between meetings. It’s how long sales cycles shorten and how stakeholders stay on the same page across functions.
Every deal has an internal debate happening without you. The question is: Are they using your language, or someone else’s? Sell the champion first with a savvy soft-selling approach, and the rest is likely to follow.
7. Turn digital fatigue into engagement with tailored, immersive buyer experiences
Today’s B2B buyers are overwhelmed.
Too many assets, too little time, too few that matter.
That’s why building a bespoke digital sales room that features a curated mix of collateral, case studies, and other materials and messaging tailored to their role is so important.
It becomes your anchor in long-term relationship-building with leads.
Use the space to streamline all customer interactions—everything from demo prep and objection handling, to follow-ups and phone calls. Just remember the best DSRs don’t feature a ‘content dump.’ Instead, they guide decisions.
Whether you’re talking to champions or execs, the digital sales room lets them self-educate and stay aligned without chasing decks or emails. And when done well, it shows buyers you’re organised, responsive, and serious.
Buyers notice that. And it pays off across each stage of the sales cycle.
What’s more, it helps you acquire the necessary sales skills to compete and win in a digitally overloaded market, where competitors are vying for your potential customers’ attention as well with their own online sales tactics.
8. Don’t wait—negotiate live to build trust, remove friction, and speed up decisions
When the sales process slows to a crawl (which will occur), silence kills momentum. Buyers have questions. They stall. Reps wait. And nothing moves.
This is where live negotiation matters.
Pick up the phone. Get on the calendar. Show urgency by leading with clarity, trade-offs, and a collaborative tone. Whether you’re handling procurement concerns or overcoming objections from these higher-level buying group members, direct interaction signals that the seller takes the deal seriously.
Let account executives step in to make the final sales pitch to economic buyers, other C-level decision-makers, and the broader business case.
These aren’t just pricing-related chats. They’re commitment conversations. You and AEs are aligning buyer expectations and stress-testing their urgency.
The most successful salespeople close more sales more predictably and at scale when they reduce lag time in deal discussions, clear up any confusion, and negotiate live before a competitor “follows up next quarter” and takes away your deal.
9. Close with confidence using buyer signals and insight, not instinct and assumptions
Closing requires alignment, timing, and proof. That means gathering what’s been shown, shared, and spoken in the sales cycle and knowing how to act on it.
Highspot’s AI-powered sales analytics makes this far easier, enabling GTM teams to leverage your wealth of customer data to match conversations with content, intent, and context—and advance leads to the end of the sales cycle.
Leveraging the sales intelligence in Highspot—including actionable insights from Deal Agents, which offers historical and real-time deal intelligence for sellers—you can make your closing motion feel less like a final presentation and more like a decision that’s already been made. (You’re just hashing out the details).
When buyers revisit your assets, reengage in conversations, or lean into comparisons, you’re seeing purchase signals. That’s your cue. By acting on data—rather than hunches or hope—you align your ask with their buying readiness.
This is how you close more sales more predictably and reduce costly ‘do-overs.’
Every strong close starts with awareness and ends with decisiveness. And it’s rich unified GTM data that can inform the finishing touches to active deals.
10. Sell like a partner, not a closer—create value that lasts beyond the closed-won
Strong sellers constantly look ahead.
The top reps’ mindset centres on long-term relationship-building, not transactional wins. They work backward from post-sale outcomes, like onboarding and implementation, so buyers see early what support and delivery will feel like.
This sales technique lowers risk for technical and economic buyers as well as other C-level decision-makers, all of whom value stability over novelty.
To convert late-stage leads into existing customers, you’ll need to show how your offer supports their mission and pace, and how your team fits into their operating rhythm.
So, relay the tangible (and sizable) return on investment they can experience across their next fiscal year or two, not just the coming months or quarters.
Let account executives step in to make the concluding sales pitch that factors in what each stakeholder values most. When the handoff to customer success feels seamless, so does the purchase itself. This stage makes or breaks trust and sets the tone for expansion before day one with your solution even begins.
Strengthening your selling approach: How to adopt effective sales techniques
“A highly productive and effective sales force can drive significant revenue growth, increase profitability and gain a sustained competitive advantage,” Google Cloud go-to-market leader Anjai Lal recently wrote for Forbes.
And he’s right. But to achieve the desired level of selling productivity and efficiency means knowing how to continually refine your sales processes—and when to upgrade and replace legacy GTM platforms that hinder progress.
Some FAQs we often hear from reps on the sales techniques and related solutions and approaches that can help them thrive in their day-to-day include:
Which tools can help me have more impactful sales conversations with buyers?
A blend of CRM, sales enablement, and buyer engagement tools gives you the insights to guide every engagement with leads. These foundational go-to-market systems help you respond with relevance and timeliness, ask stronger questions, and adapt quickly during conversations with potential customers.
How can I tell if my B2B sales techniques are improving my selling performance?
Watch how fast prospects advance through your sales process and where they pause. Consistent movement, fewer stalls, and stronger responses are key indicators that your solution-oriented B2B sales strategy is resonating.
What role do body language and active listening play in my selling techniques?
Your gestures, mannerisms, and tone influence trust with leads far earlier than your message. Combine that presence with listening intently, and buyers will feel heard, making them more open to your recommendations and follow-ups.
How can I modify my formal sales pitch to ensure it resonates with more leads?
Map your message to prospects’ challenges, and tailor examples to fit their industry or role. The most compelling language speaks to long-term value, not features, and aligns your ask with what matters most to key decision-makers.
Can sales training help me better engage leads and address their pain points?
Yes, especially with an AI-powered sales enablement platform. For instance, with Highspot, you can take part in personalised learning paths, skill-based training programmes, and AI sales role play exercises to acquire the sales skills that can help you build trust, deepen conversations, and close deals smarter and faster.
