While using Showpad for Outlook, it kept crashing my Outlook, but my in & sent boxes are always very full, so I expect this is the reason why. Therefore I create a draft email in Outlook (as I can’t save draft emails in Showpad) to attach to a collection. I then cut & paste the email text into Showpad once email & customer collection compiled & complete. This is very cumbersome & time consuming and during this process (& attending to distractions/customer calls and urgent matters that need attending), it keeps logging me out, which I find frustrating. Would be nice to have font effects, such as bold, underline, bullet point etc. All this formatting is lost when cut & paste text from email.