In a customer-first world, alignment on buyer personas has never been more vital. They are key in gaining our target buyers’ attention and staying focused on their needs. Being strategic with creating buyer personas gives us a better chance of nurturing the prospect from buyer to customer, and I believe the key to this is through aligning content to the buyer’s journey.
Most companies know the importance of buyer personas and have embedded them into their go-to-market strategies, but the problem is that they don’t know how to use them. Even more troublesome, they don’t have the correct content to present to each of their buyer personas and there’s no way to serve content to the persona at the right stage of their journey.